Help & Support
We're here to help you quickly
Whether activation, QR code, APN or network coverage: Our support team is here for you.
Response time
Monday to Sunday
24/7 Available
Frequently Asked Questions
How quickly will I receive my eSIM?
Your eSIM is provided directly after a successful order. Usually within a few seconds.
My QR code doesn't work. What can I do?
Alternatively use the activation code. If it still doesn't work, contact support with your order number.
Can I transfer an eSIM to another device?
Usually no. eSIM profiles are device-bound. Please contact support for a suitable solution.
How can I reach support fastest?
Fastest by email. Please share your order number, device model and country directly.